http://www.frenchparents.com/editorials/eng/2007/03/customer-service-in-france-you-mean-customer-vice/ Living and Surfing Bilingual in France, the US, and beyond with children Tue, 27 Mar 2007 13:23:06 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.frenchparents.com/editorials/eng/2007/03/customer-service-in-france-you-mean-customer-vice/#comment-23 admin Tue, 27 Mar 2007 13:23:06 +0000 http://www.frenchparents.com/editorials/eng/?p=20#comment-23 Allow me to add the case of our dear SNCF, national rail service provider, which has you purchase another ticket if, after having paid your ticket online you do not have the time to pick it up at a booth before boarding the train- and show proof of payment of course. And then , as if that wasn't enough, SNCF reimburses you only HALF what you paid for the ticket online simply because you failed to pick it up on time before the train's departure. Talk about depressing customer service... Allow me to add the case of our dear SNCF, national rail service provider, which has you purchase another ticket if, after having paid your ticket online you do not have the time to pick it up at a booth before boarding the train- and show proof of payment of course. And then , as if that wasn’t enough, SNCF reimburses you only HALF what you paid for the ticket online simply because you failed to pick it up on time before the train’s departure. Talk about depressing customer service…

]]>